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They make virtually nothing themselves, but they take a cut on every item sold, plus charge a fee for add-on services like consulting, testing and installation. Together, the pair have hit on one of the surest ways to profit from technology and its ever-shifting nature. The other is its chairman, David Steward, 68, the salesman to Kavanaugh’s wonk. Kavanaugh is one half of World Wide Technology. World Wide Technology's cofounder Jim Kavanaugh. “Customers want us to be their independent, trusted advisor and to tell them which products work-and which ones don’t,” says Kavanaugh, 56, the company’s CEO. They are greeted by this Geek Squad on steroids.
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Companies come in because they’re looking to update wireless networks, put data on the cloud, improve cybersecurity practices or beef up data analytics. Since 2011, World Wide Technology has plowed roughly $1 billion into equipment and staffing. An army of engineers (3,000 strong) are on hand to run demos, conduct bake-offs and make recommendations. Here his company, World Wide Technology, has assembled thousands of hardware and software offerings from Microsoft, Cisco, Dell and more than 100 other tech firms in one place. Kavanaugh swipes his badge and enters the so-called Advanced Technology Center. They make the pilgrimage to Kavanaugh’s tech Mecca to figure out what in the world they should buy. Each of those delegations represented a business that was completely at a loss-baffled by the maze of choices required to outfit multibillion-dollar corporations with the correct IT products. Kavanaugh is retracing the route he has traveled many times with executives from hundreds of America’s largest companies, including Citigroup, Verizon and Lowe’s. Louis to a squat, one-story outpost nearby. J im Kavanaugh climbs into a sleek, black-leather-interior Mercedes bus that whisks him away from his company’s new headquarters in St.